Support
Last updated: August 6, 2026
Contact us
Email developers@envisionwc.com with your store or account name and a description of what you need. We respond to support requests within one business day.
When reporting an issue, it helps to include: the platform you installed from (Shopify or GoHighLevel), the page or screen where the problem occurred, and a screenshot if you have one.
Getting started
- Install Facializer AI from your marketplace (Shopify App Store or GoHighLevel).
- Add your services or products so the AI can recommend from your own catalog.
- Customize your branding — logo, colors, and business name.
- Add the skin analysis widget or share your hosted analysis page with customers.
- Watch leads and analysis results flow into your dashboard and connected CRM.
Frequently asked questions
How does the skin analysis work?
A customer uploads or captures a photo. Our AI analyzes the image for common skin concerns, estimates a skin-age range, and recommends relevant treatments or products from your catalog. Results are shown to the customer and captured as a lead.
How is billing handled?
Subscriptions are billed natively through the platform you installed from — Shopify Billing for Shopify merchants, and usage-based charges for GoHighLevel. You can view your plan and usage in the app’s billing section. New accounts start with a free trial.
Is customer data kept private?
Yes. Facial images are used only to generate the requested analysis and are never used to train third-party AI models. Sensitive tokens are encrypted at rest, and we honor data-deletion requests. See our Privacy Policy for details.
How do I request data deletion?
Merchants can uninstall the app to trigger cleanup, or email developers@envisionwc.com to request deletion of specific customer records or your account data.
How do I cancel?
You can cancel anytime from your platform’s app or subscription settings. Uninstalling the app cancels the subscription.
Privacy & legal
For details on how we handle data, see our Privacy Policy.